Cancellation Policy

We require 24-hour notice in order to cancel an email campaign currently scheduled in the queue. Failure to provide 24-hour notice may result in the loss of the campaign credit. We understand sometimes campaigns have to be cancelled on short notice and will do our best to accommodate customers’ needs without credit forfeiture. Continuous scheduling and short notice cancellations or scheduling blank campaigns and cancelling the night before will result in permanent loss of the campaign credit.